Our Terms of Service

Elastic Design services

Elastic Design will supply a full Terms and Conditions with all Quotations and Service Offerings, which includes information about:

• Provision of services and Revisions
• Timing
• Intellectual Property Rights and Copyright
• Confidentiality
• Payment
• Limitation of Liability
• Indemnity
• Termination of Services
• Any other obligations, as needed.

Unless Elastic Design and the Client enter into a separate agreement in relation to future services, the Agreement also governs any other Quotations for those future Services. By accepting a Quotation the Client acknowledges and agrees with these terms and conditions.

It is the Client’s responsibility to read and understand our terms and conditions.

1:1 Strategy Creative Sessions

• All sales are final: Because these sessions reserve a dedicated block of my strategic calendar and professional expertise, consultation fees are non-refundable once booked.
• Rescheduling: If you need to move our session, you can do so completely free of charge up to 48 hours before our scheduled start time using the reschedule link in your confirmation email.
• Late Changes: Rescheduling requests made within less than 48 hours, or missing the call entirely, will result in the forfeiture of your fee. A new session will need to be purchased to get back on the calendar.
• Intake Forms: To ensure you get the absolute most out of our time, your intake questions must be submitted at least 24 hours before our call. If they are not submitted, the session will still proceed, but we will use the first 15 minutes of your paid time to get me up to speed.

Digital Downloads

We’ve put a lot of work into our templates and  to make your life easier. By downloading or purchasing, you’re agreeing to use them for your own personal projects. Please don’t resell the files or claim the designs as your own.

• Ownership: Elastic Design retains the full copyright and intellectual property for the original layout, structure, and design elements of this template.

• No Redistribution: You cannot share, sub-licence, or resell the digital files in their original or modified form.

• No Commercial Resale: These templates are for personal or community use. If you’d like to use them for a commercial brand or a paid event, please get in touch for a Commercial Licence.

• Refunds: Due to the nature of digital downloads, we cannot offer refunds once the file has been accessed. However, we are 100% committed to making sure the template works perfectly for you – so get in touch if its glitchy!

Stationery

• All sales are final. For any issues, contact us within fourteen days requesting a refund or exchange.
• If a package arrived damaged, please also include a photo of the packaging.

Apparel

• Only items that are faulty/damaged or have a faulty print may be returned.
• We do not refund or exchange for change of mind, shipping or stock delays or if the customer chooses the wrong garment size.
• Please refer to our size guide, available on each product page, for measurements and understand that the accepted tolerance for sizing is 2.5cm for half chest and length.
• Garments will not shrink if the correct washing guidelines on the labels are followed.
  
• For any returns – send us an email with a photo of your faulty item and your order number, so we can reach out to our printer to sort out a replacement item for you.

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